How Does The Recovery Procedure Work?
Initial Steps-First Call
We will collect as much relevant information as possible regarding your situation and the funds involved. In certain instances, we may require you to provide supporting documentation to strengthen your case.
We will then evaluate the circumstances to determine whether your claim meets our internal criteria. If it does not, we will provide guidance on how you can proceed with your claim independently.
If your claim meets our requirements, we will take it on and lodge a complaint with either your bank or the bank that received your funds.
Should the bank handle your complaint in a manner we deem unfair, we will escalate your case to the Financial Ombudsman Service (FOS) and present our reasons for believing you have been treated unjustly.
Throughout the process, we will keep you informed at key stages and provide updates at least every week.
How Long Will It Take?
We will handle your case as promptly as possible. However, delays may occur depending on the specifics of your case, particularly if it requires review by the Financial Ombudsman Service. Below are estimated timelines:
Stage 1: Information Gathering
This typically takes around one or two business days, depending fundamentally on the promptness and readiness of the client, as well as the completeness of the information provided initially and whether additional documentation is required. Often, we can proceed to lodging a complaint with the bank once you have signed our terms and conditions.
Stage 2: Complaining to Your Bank
Banks have from one to four weeks to respond with a final decision, depending on the nature of your complaint. In some cases, banks may take longer to reply.
Stage 3: Complaining to the Financial Ombudsman Service
This stage can take anywhere from 1 to 3 months. Unfortunately, we cannot provide more precise timelines for cases handled by FOS. There are two internal stages at FOS:
If your complaint is resolved early by a case handler, it may only take a few weeks.
If either you or the bank disagrees with the decision, it may proceed to a second stage (involving an Ombudsman for a final decision), which can extend the timeline by two to four weeks, sometimes taking months in extreme cases.
How and When We Will Charge You
Account Activation. To begin, activating an account with Ledger Finders LTD will be required. This will enable you to fully benefit from Attorney-Client Privilege, which covers representing you during file motions, analyzing legal documents, editing, compiling, and forwarding them to banks and local authorities of FOS. These services come with a financial commitment of a 200-pound monthly subscription. If satisfactory results are not achieved within a 30-day period, the client may request a refund, which will be processed within one business day—no questions asked, no hidden fees, and no hassles. Simply send an email or call the office, and the refund will be processed by the next working day.
Payment for Successful Recovery.
Ledger Finders does NOT request any upfront payment or percentage—whether 5%, 10%, or any other amount—of the disputed funds to be recovered prior to the actual recovery process.
You will only be charged if your case is successful and you receive a refund (apart from the aforementioned account activation fee). Our fee becomes applicable once we have communicated with the bank or FOS and your case has been resolved in your favor.
You must notify us immediately if you are informed of a successful outcome before we are.
There are instances where a case is deemed “successful” but no funds are received, such as when a debt is written off. In such cases, we will not charge you for the written-off amount. Similarly, if you are insolvent and any funds would have been paid to a Trustee, we will not charge you.
If you choose to use the refund to pay off existing debt rather than receiving the funds directly, our fees will still apply.
We will only request payment once the outcome of your case is known and you have received your funds.
If refunds are issued in stages (e.g., partial refunds from the bank and FOS), we will charge our fee as you receive each portion of the refund.
How Do You Pay Us Our Fees In Case Of Successful Recovery?
A case is considered successful when you are notified that you will receive a refund. This notification typically comes from the sending or receiving bank or the Financial Ombudsman Service.
Our fees apply once you are notified of a successful outcome. The fee is calculated based on the amount awarded by your bank or FOS and must be paid within 7 days of receiving your refund.
You can transfer the funds directly to our Refundee account (details will be provided if your case is successful).
If you encounter difficulties in paying, please inform us. We will do our best to assist, but if no arrangement can be made, we reserve the right to engage debt collectors or take legal action to recover the debt (including associated legal fees).
You may cancel free of charge at any time unless a redress offer has been made on your case. Once a redress offer has been made, our fee becomes payable. To cancel, please call us at: +44 7822 027 514 or email us at: accounts@ledgerfinders.com.
Data Protection
Your data is handled in accordance with the General Data Protection Regulation (GDPR) and will be used to assist with your case. By agreeing to these terms, you grant us full consent to store your data and authorize us to disclose and receive information necessary for the recovery process. If you decide to withdraw your case or request a refund, all data will be permanently deleted from our records upon your request, in accordance with the governing bodies of personal data. Additionally, Ledger Finders LTD deletes personal data of the client—if requested—even after a successful recovery case.
This document serves as a supplement to the Summary of Key Information and the Letter of Authority.